Instagram and Facebook voice message support

Business problem

The sales team is currently unable to send voice messages to patients via Instagram or Facebook within Trengo, as this functionality is limited to WhatsApp. To maintain a human touch after an AI handoff, agents must use the native Instagram app on personal devices, which creates a security risk by requiring shared access to the main social media accounts.

Wished result

Support for sending and recording voice/audio messages across Instagram and Facebook integrations, consistent with the existing WhatsApp functionality. Additionally, the ability to push audio files via API from a CRM through Trengo to these channels would allow for a more streamlined communication workflow without leaving the platform.