In Review
Insight into routing triggers
In Review
U
7 months ago
1 comments
Business problem
Currently, it's not possible to see which specific keywords or phrases within a message are responsible for triggering a particular routing action.
Desired outcome
The ability to see exactly which words or triggers have activated the routing, so the AI can be fine-tuned more accurately and unwanted responses to specific topics can be prevented.
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Reminder: Insights help guide our direction. Votes and discussions help us understand demand, but don't guarantee development. Every insight receives a response within 30 days.
Discussion (1)
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