Live Chat reopening assignment settings

Business problem

Reopened Live Chat tickets are automatically assigned to the previous agent by default. As teams grow, this causes issues when the assigned agent is unavailable, leading to missed conversations and a lack of visibility within the shared inbox.

Wished result

The ability to configure Live Chat settings similar to other channels, allowing reopened tickets to remain unassigned. This would enable the use of automation rules to reassign these conversations to available agents or return them to the common team queue.