Manual AI Agent and Journey termination for agents

Business problem

There is currently no way for non-admin agents to manually stop an active AI Agent or Journey once it has started. This causes issues when the AI continues to wait or attempt interactions after a human agent has already intervened, leading to potential friction in the customer experience if the AI remains "active" on the ticket.

Wished result

The ability for advanced users to manually abort active Journeys or AI Agent conversations directly within a ticket. This functionality should be extended beyond just Administrators and include specific controls to completely disable further AI interactions for the remainder of a ticket's lifecycle.