Message attribution and automation tracking in Inbox

Business problem

It is currently difficult to distinguish between messages sent by human agents, AI Agents, or automated Journeys within a conversation thread. This lack of transparency makes it challenging to debug automated workflows, monitor AI performance, and understand the full context of customer interactions without manual investigation.

Wished result

A clear message attribution indicator in the inbox that identifies the sender type (Human, AI Agent, or Journey). For automated messages, the system should provide specific details, such as the name of the AI Agent or Journey and the specific block that triggered the message, to ensure full traceability and easier troubleshooting.