New email replies from BCC don't stand out enough

Business problem
We regularly send emails to large groups of recipients using the BCC feature. When recipients reply to these emails, these replies in Trengo don't always stand out enough as new messages. As a result, several emails have gone unnoticed recently, and we haven't responded in a timely manner.

In Outlook, new replies are more visually distinct, which reduces the chance of messages being missed.

Wished result
I want new email replies to be more clearly visible within Trengo, so they are immediately noticeable. For example, through a clearer notification or another visual indicator similar to Outlook. This would reduce the risk of us missing important customer replies.