MMS message visibility and media support

Business problem

Currently, incoming MMS messages appear blank within the Trengo platform, causing critical communication gaps as the business scales. Attempted workarounds using third-party integrations like Integrately and Twilio webhooks have proven unreliable, often resulting in missing messages or blank tickets.

Wished result

Native support for viewing MMS content directly within the Trengo inbox to ensure agents can see images and media sent by customers via SMS without relying on external workarounds.