Multilingual button translations for AI Journeys

Business problem

The customer support team is facing an inconsistent multilingual experience in AI Journeys because interactive button titles (Suggested Routes) remain in the default language. When a conversation is conducted in a language like Spanish, the action buttons still display in Dutch or English, which confuses international customers and degrades the user experience.

Wished result

Button titles in AI Journeys should automatically translate to match the language of the active customer conversation, ensuring a seamless and fully native interaction for the user regardless of their language.