Native in-chat CSAT ratings
U
17 days ago
1 comments
Business problem
Customers often experience friction when asked to complete a CSAT survey that redirects them to an external website, leading to lower response rates in chat conversations.
Wished result
The ability to present a native CSAT rating directly within the chat interface, similar to the email CSAT or CSAT-on-demand, allowing customers to provide immediate feedback without leaving the conversation.
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Reminder: Insights help guide our direction. Votes and discussions help us understand demand, but don't guarantee development. Every insight receives a response within 30 days.
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