OR logic for conversation views and filters

Business problem

Customer support teams are unable to create effective "urgency" views because current filtering logic relies solely on AND conditions. When urgency is tracked across multiple distinct labels, tickets fail to appear in the view unless every single label is attached, leading to empty priority queues and inefficient workload management.

Wished result

The ability to use OR logic when configuring views and filters, allowing tickets to be displayed if they match any one of the selected label conditions. This would enable the creation of comprehensive priority views that consolidate multiple label categories in a single overview.