Outbound call greeting and compliance recording

Business problem

Customers in highly regulated sectors like healthcare, finance, and legal currently lack a way to provide mandatory privacy and compliance disclosures during outbound calls. Without an automated recording, agents must manually recite legal disclaimers, which is inefficient and prone to human error, potentially leading to compliance risks regarding call recording consent.

Wished result

The ability to configure an automated greeting or disclaimer that plays immediately when an outbound call is answered, before the agent is connected. Ideally, this would include the option for recipients to provide consent via DTMF (e.g., "Press 1 to accept") to ensure full transparency and legal compliance during sensitive interactions.