Post-review automated follow-up message

Business problem

Currently, the CSAT AI Journey flow allows 2 types of messages once client reviews the service: type A. Request online review for positive rating and type B. Collect feedback for negative ratings. And there is no option for a third message after - for example, in case of positive rating, I want to send a discount code to client or offer to participate in our referral program.

Wished result

A third automated message following the CSAT and review request, allowing teams to thank the customer and provide a reward, such as a discount code, for their engagement.