Quick Reply automation in rules

Business problem

Currently, automation rules are limited to the "Send message" action with fixed text. This forces teams to manually recreate and maintain duplicate content within rules, even when they already have optimized Quick Replies prepared for these specific scenarios.

Wished result

The ability to select and send an existing Quick Reply automatically as a rule action. This would streamline content management, ensure messaging consistency across the team, and reduce the manual effort required to update automated responses.