Quick Reply usage analytics and export

Business problem

There is currently no visibility into the performance or usage frequency of specific Quick Replies. This makes it difficult to identify obsolete or redundant content, leading to a cluttered system and inefficient workflows for support agents.

Wished result

A reporting feature that tracks the usage frequency of each Quick Reply with the ability to export this data. This would allow managers to make data-driven decisions on which replies to retain, refine, or delete.