Review platform integrations for centralized replies
LLaura
about 1 hour ago
1 comments
Business problem
The customer support team currently has to monitor and respond to customer feedback across multiple external platforms, including Google Reviews, Kiyoh, Trusted Shops, and Trustpilot, which leads to fragmented workflows and inefficiency.
Wished result
The ability to integrate these review platforms directly into Trengo, allowing agents to view and reply to reviews from a centralized inbox.
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