Round Robin assignment for AI Agent tickets

Business problem

Due to the transition from Journeys to the AI Agent, the Round Robin assignment feature is no longer available. This forces agents to manually check a common inbox for new tickets, leading to slower response times and an uneven distribution of the workload.

Wished result

The AI Agent should support Round Robin functionality to automatically assign incoming tickets to available agents based on specific topics, ensuring an efficient and automated workflow similar to the previous Journeys setup.