Round Robin assignment for escalated conversations

Business problem

When a conversation is escalated to a specific team, the current options are limited to assigning it to the team as a whole or leaving it open. This requires manual intervention to distribute tickets among team members, which is time-consuming and inefficient for high-volume workflows.

Wished result

The ability to select "Round Robin" assignment as an automated action during the escalation process. This ensures tickets are immediately and fairly distributed to individual team members without manual oversight.