Round Robin fallback for secondary team assignment

Business problem

Currently, the Round Robin assignment functions as an ending step in automation flows, meaning there is no native way to redirect a conversation to any online agent if no agents in the target team are available.

Wished result

The ability to configure a fallback team within the Round Robin action. If no eligible agents from the primary team are online, the system should automatically attempt to assign the conversation to an online agent from a secondary team to ensure faster response times.