Rules based on AI messages

Business problem

Customer support and sales teams currently lack a way to automate follow-ups for conversations handled by AI. When the AI agent sends a message—such as a link to order samples—and the lead does not respond, there is no automated trigger to re-engage them or categorize the conversation.

Wished result

The ability to create automation rules based on AI-generated outgoing messages. Specifically, the system should allow users to trigger actions (like sending a follow-up template or attaching a label) when the last message was sent by the AI and no response has been received after a specified period of time.