Self-service agent seat and license management
U
7 months ago
0 comments
Business problem
Currently, customers cannot directly update their agent licenses or user seats within the Trengo platform. Requiring manual intervention for every subscription change creates friction for the user and increases the administrative burden on support teams.
Wished result
Self-service license management within the "Edit Subscription" area or account settings. This would allow customers to add or remove agent seats independently, streamlining the management process and improving overall efficiency.
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