Simplified conversation volume report per channel
VVoordeeluitjes
4 months ago
1 comments
Business problem
The current Ticket details report is too complex for basic reporting needs. Users struggle to easily extract high-level data regarding the volume of tickets or conversations per channel without navigating through excessive detail.
Wished result
A simplified reporting tool, similar to the legacy Conversations report, that provides a clean overview of ticket and conversation counts per channel for monthly or quarterly reporting.
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