Sync WhatsApp Business app with Trengo (co-existence)

Business problem

Moving from the WhatsApp Business app to the WhatsApp Business API within Trengo results in the loss of historical message data, the inability to participate in WhatsApp Groups or WhatsApp calls, and the requirement to use templates for outbound messages.

Wished result

WhatsApp co-existence support to synchronize a mobile device with the Trengo WhatsApp API integration. This would allow businesses to maintain access to group chats on mobile, preserve message history on mobile, and preserve the flexibility to initiate conversations without mandatory templates on the mobile.

Good to know from the META side

Next to that, messages will be synced between the mobile and Trengo, both ways (bi-directional). Group chats will not be synced to Trengo and only live on the mobile, just like the calling functionality. Existing broadcasts/sending lists on the mobile will turn into read only on the mobile (and will be turned off for new).