Language restrictions for the AI agent in Journeys

Business problem

The AI agent in Journeys currently answers customers in the customer's detected language. Since agents are only proficient in Dutch and English, problems arise when reviewing and handling tickets in other languages, which hinders the quality of support.

Desired outcome

A setting within the AI settings for Journeys to specifically indicate which languages the AI agent is allowed to answer in. This would restrict communication to the languages the team supports (such as Dutch and English), ensuring that tickets remain understandable for all colleagues.