In Review
Team-based CSAT ratings
In Review
U
about 2 months ago
1 comments
Business problem
Currently, CSAT surveys focus on individual agent performance. This prevents the organization from accurately measuring customer satisfaction regarding the collective service provided by a specific department or team.
Wished result
The ability to associate CSAT ratings with entire teams rather than just individual agents, allowing for better insights into team-level service quality.
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Reminder: Insights help guide our direction. Votes and discussions help us understand demand, but don't guarantee development. Every insight receives a response within 30 days.
Discussion (1)
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