Team-based ticket visibility within channels

Business problem

Agents currently have visibility into all tickets within a channel as long as they have access to it, regardless of team assignment. The existing workaround of using the Basic Agent role is too restrictive, as it prevents users from seeing tickets assigned to their teammates.

Wished result

A team-based visibility setting within shared channels that limits ticket access to a user's own team members. This would reduce workspace clutter and ensure that agents only focus on conversations relevant to their specific department or responsibilities.