Team-wide notifications for assigned conversations

Business problem

When an agent replies to a ticket, the system automatically assigns them as the owner, which restricts notification alerts for that conversation to only that specific user. This prevents other team members from staying updated on the conversation's progress and can lead to missed context or delayed collaboration.

Wished result

A setting to maintain group-wide notifications even after a conversation is assigned, or an option to disable automatic assignment when replying to a message.