Ticket assignment triggers in Journey Builder

Business problem

The Journey Builder currently lacks specific triggers that are available in the standard rules, such as when a ticket is assigned. This prevents customers from starting automated workflows in Journeys based on assignment actions or specific time intervals since the last message.

Desired outcome

The addition of triggers such as 'Ticket assigned' to the Journey Builder, enabling actions like sending notifications to users or activating a Flowbot within a Journey workflow.