Time-based conversation re-engagement condition

Business problem

Current Journey conditions for "last message received" or "last message sent" often trigger based on the message that just started the Journey or the live chat pop-up. This makes it impossible to accurately distinguish between a brand-new customer inquiry and a follow-up in an ongoing conversation after a period of inactivity.

Wished result

A new Journey condition based on the time elapsed since the previous conversation (e.g., "Interaction more than X hours ago"). This would allow the routing logic to provide different questions or inputs depending on whether the interaction is fresh or part of a continuous dialogue.