Ventrata sidebar booking reference detection

Business problem

Agents currently lack booking context for messages sent via OTAs like Viator or GetYourGuide, as these platforms often use generic "do-not-reply" addresses. Since the Ventrata sidebar relies solely on the sender's email or phone number to match records, it fails to display the relevant booking details for these interactions.

Wished result

The Ventrata sidebar should be able to detect booking or supplier references directly from the conversation text to retrieve the corresponding record. This would allow agents to access accurate booking information and manage OTA communications efficiently regardless of the sender's contact details.