Send and snooze button

Business problem

The customer service and sales team currently experiences extra manual steps when handling conversations that require a follow-up later. The lack of a combined action to send a message and immediately snooze the conversation slows down the inbox workflow.

Desired outcome

A 'Send and snooze' button that functions in the same way as the current 'Send and close' button. This would allow agents to send a reply and temporarily remove the conversation from the active inbox until a specific moment, all with a single click.