Voice channel minute usage reporting
U
2 months ago
1 comments
Business problem
It is currently not possible to track the total number of minutes used on the voice channel within the reporting section. This lack of transparency makes it difficult for customers to monitor their usage, compare data, and accurately estimate costs when using Trengo telephony.
Wished result
The addition of voice reports that display usage in minutes per conversation or period, rather than only showing the total number of calls.
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