Voice history filters and agent sorting

Business problem

The current Voice History overview becomes cluttered when handling high volumes of outgoing calls from over 50 users, making it difficult to track specific call types or agent performance.

Wished result

Advanced filtering options in the softphone widget for call types (All, Incoming, Outgoing, Missed Incoming, Missed Outgoing, and Voicemails) with the ability to sort by team or specific agents for better follow-up and oversight.