Released
WhatsApp Business App history synchronization via Co-existence
Released
U
5 months ago
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Business problem
Agents currently lack access in Trengo to previous message history from the WhatsApp Business App when a channel is connected via Co-existence, which hinders their ability to understand the full context of customer inquiries quickly.
Wished result
I would like to synchronize the WhatsApp Business App message history with Trengo when connecting a channel through the co-existence feature, ensuring agents have a complete overview of past interactions.
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