WhatsApp Coexistence channel indicators

U
2 months ago
1 comments
WhatsApp Coexistence channel indicators

Business problem

It is currently difficult for users to distinguish between standard WhatsApp Business API channels and those running in Coexistence mode within the platform. This lack of visibility leads to confusion during onboarding and troubleshooting, as users cannot easily identify which channels support specific features like contact and history imports.

Wished result

A clear visual indicator, badge, or label within the channel settings and overview that explicitly identifies a channel as either "WhatsApp Business API" or "WhatsApp Business API (Coexistence)." This will help set correct expectations regarding feature availability and streamline channel management.

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Reminder: Insights help guide our direction. Votes and discussions help us understand demand, but don't guarantee development. Every insight receives a response within 30 days.

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