WhatsApp Group Chat support for Business API

Business problem

Customers migrating from the standard WhatsApp mobile app to the WhatsApp Business API via Trengo lose access to native group chat functionality. This creates a significant operational gap for businesses that rely on collective coordination, such as shift swapping for flex workers or multi-party sales communication, forcing teams to revert to personal devices and creating fragmented, non-compliant communication silos.

Wished result

The ability to manage, participate in, or facilitate Group Chat-like functionality within Trengo using the WhatsApp Business API. This would allow multiple external participants and internal agents to communicate in a single shared thread, ensuring all coordination stays within the platform for better oversight, ownership, and workflow continuity.

Limitations WhatsApp Business

If we persue this path, currently WhatsApp groups through the Business API are through invitiations only and up to maximum 8 participants that could join after the invitation.