WhatsApp link previews and headers in inbox
U
4 days ago
1 comments
Business problem
Customer Support agents currently see plain URLs in WhatsApp messages within Trengo without any visual context. The lack of link previews or headers makes messages less visually clear and creates a discrepancy between what the agent sees and what the customer receives in the native WhatsApp app.
Wished result
Automatic link previews and headers should be displayed within the Trengo inbox for WhatsApp messages containing URLs, mirroring the visual experience provided by Meta for the message recipients.
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