WhatsApp template header image library

Business problem

Customer Support agents using WhatsApp templates with header images are required to manually upload the image file each time a template is sent. This process forces agents to repeatedly search for the correct media in external folders, resulting in workflow inefficiencies and a higher risk of using incorrect brand assets.

Wished result

A media library or selection tool that allows agents to save and reuse previously uploaded header images for WhatsApp templates. By enabling the selection of existing images directly within the template interface, the team can ensure brand consistency and significantly reduce the time spent on manual uploads.