AI labeling now live in Journeys ⚡️

We have released a new Journey action, feature, and dashboard called: AI Labeling ✨✨✨ Now available for all customers!

Why AI Labeling is a Game-Changer:

• Smarter Insights: AI labeling automatically tags conversations with relevant labels, giving teams deep insights into customer interactions without manual work.
• Enhanced Analytics: The attached dashboard provides a detailed overview and click-through access to conversations based on specific ticket labels. This means managers and teams can track trends, spot issues, and make data-driven decisions with ease.
• More Context, Better Results: The value of this feature now especially lies within the e-mail use-case, but will be soon expanded for messaging conversations. Customers using email can already unlock value by seeing how AI labeling categorises tickets from the start.

How you can start using it:

• Go to an Journey (or create one)
• Add the new AI labeling action
• Add a label group with a simple AI prompt which describes the group
• Add the labels that matches the group
• Select if from the group one label could applied, or multiple at the same time
• Save the action and publish the new changes and it will work
• See the performance coming in at the new dashboard page https://app.trengo.com/workflows/dashboard/labels

What’s Next:
Expected this or next week: the “On Close Trigger” for email and messaging channels!

If you then use AI labeling on the new On close trigger, this new feature will analyse the entire conversation and apply all relevant labels, offering even more valuable insights across all channels.