Dynamic buttons in Journeys to speed up conversations

Customers can now enable dynamically generated buttons in their current Journeys. Simply switch the fallback setting to “Yes” under “Show buttons with suggested routes” in every AI Routing. This will display dynamic buttons in the correct language across messaging channels like WhatsApp, Live Chat, Instagram, Facebook (Meta), and Telegram.

Buttons help speed up conversations—allowing sales to close faster and support teams to resolve customer and guest inquiries more efficiently (reducing average resolution time).

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