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New
Improvement
Inbox update: new permissions, better control
\\New settings to manage ticket merging and reporting access 🔧
\\
You asked for more flexibility—we delivered. These updates give you tighter control over who can do what in the inbox.
- 🔀 Ticket merging permissions
Admins can now choose which roles (like basic agents) are allowed to merge tickets, helping prevent mistakes.
By default, nothing changes—feel free to enable these settings when it makes sense for your team.
- đź“Š Reporting access for advanced agents
Until now, only supervisors and admins could access reporting. With this update, advanced agents can be granted access too—helping you empower more team members with data-driven insights.