New WhatsApp Feature: Message Reaction and Reply Tracking

We’re excited to introduce a new feature that provides a clear overview of reactions and replies sent by end recipients to messages delivered via Trengo on the WhatsApp channel.

What’s new?

\- Message Context: You can now see which specific message the end user replied to or reacted to, along with the exact reply or reaction.

\- Sentiment Insights: Gain valuable insights into the sentiment of your end users based on their reactions to messages received.

\- Improved Workflow: This enhancement supports agents by offering a seamless flow for managing conversations on WhatsApp, ensuring a better understanding of customer interactions.