Snippets (Knowledge Base)

We’re introducing Snippets, a new way for customers to easily add and maintain knowledge for their AI agents.

What are Snippets?

Snippets are small, focused pieces of text that can be added directly to a customer’s knowledge base. They live alongside existing sources like websites and documents, but are designed for quick creation, easy editing, and high relevance.

Why this matters.

Until now, building and maintaining a high-quality knowledge base often meant managing large documents or syncing entire websites. Snippets make this much more lightweight and flexible.

• Customers can add knowledge in small, targeted chunks.
• It becomes easier to quickly adjust or improve the knowledge base.
• Maintenance is simpler, because updates don’t require reworking full documents.

In short

Snippets make knowledge bases easier to create, easier to maintain, and more powerful over time, while laying the groundwork for smarter, more automated knowledge improvements in the future.

January 7