WhatsApp Templates with Headers in Journeys

You can now use WhatsApp templates with headers—including images, documents, and titles in your automated Journey workflows.

What's new

Journeys now supports all WhatsApp template types, including templates with visual headers. This means you can send richer, more engaging messages in your automated flows, such as:

• Hotel photos after a booking confirmation

• Product images in order updates

• Shipping label visuals with tracking information

• PDF documents like invoices, tickets, or receipts

Why this matters

Visual content increases engagement and makes automated messages clearer and more professional.

• Drive higher engagement rates with images and documents that grab attention in the inbox.

• Improve clarity by showing customers what they need to see (receipts, products, tracking info) instead of just describing it.

• Create premium customer experiences in automated workflows that feel personalized and well-designed.

In short

WhatsApp template headers bring visual storytelling to Journeys, making your automated WhatsApp flows more engaging and effective without extra manual work.

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