Centralized AI communication style management

Business problem

Currently, the AI journey and AI agent have separate configurations for communication styles. This fragmentation makes it difficult to maintain a consistent brand voice across all digital interactions and requires manual, repetitive updates in multiple locations when styling preferences change.

Wished result

A centralized configuration area to manage communication styles, potentially segmented by channel or brand. This global styling profile should automatically apply to all AI-driven elements within the platform, ensuring a cohesive "digital colleague" experience without redundant setup.