WhatsApp template access permissions by team

Business problem

Agents currently have access to all WhatsApp templates linked to a channel, regardless of their role. This leads to the accidental use of marketing templates for support queries, which triggers Meta's marketing message limits (error 131049) and causes messages to be blocked when the 24-hour window has expired.

Wished result

The ability to restrict WhatsApp template access to specific users or teams. By categorizing templates (e.g., utility for support and marketing for sales), the system should ensure agents only see and select the templates relevant to their specific tasks, preventing unauthorized use and quota issues.