Automatic AI Journey termination upon assignment

Business problem

When an agent assigns a WhatsApp conversation to themselves during an active AI Journey, the journey remains in a "running" status even though the bot stops replying. This requires agents to manually abort every journey to prevent it from resuming at the last step if the customer sends a new message after the ticket is closed.

Wished result

A configurable setting within AI Journeys that automatically ends or completes the journey as soon as a conversation is assigned to an agent. This would ensure that subsequent customer messages do not trigger the previous bot flow and eliminate the need for manual intervention by the team.