Behind-the-scenes HelpMate improvements

We’ve rolled out behind-the-scenes improvements to make HelpMate smarter and more reliable, especially when pulling content from websites and managing message flow.

What’s new:

• Better website scraping: A fix now lets HelpMate extract content from more sites, so it can answer more questions, more accurately.
• Stronger messaging stability: Resolved rare conditions mean fewer glitches and a smoother response experience.

Fewer dead ends. More useful answers. A better HelpMate all around.