New "WhatsApp template reply" trigger available in Journeys

Imagine initiating a WhatsApp message – whether it's a WhatsApp newsletter, booking confirmation, delivery update or manual a follow-up. These customer WhatsApp replies can now all be captured in a seperate (guest/customer) Journey and won't interrupt the main Journey.

Add a new Journey, select the new WhatsApp template reply, select the channel and wished WhatsApp templates to capture all responses within 3 days after sending.

Enjoy automating ⚡️!