AI agent media and PDF attachments

Business problem

Currently, the AI agent cannot send PDF documents or media files directly during a conversation. This forces teams to create complex workarounds using separate journeys or manual human intervention, which leads to a fragmented setup and delays in providing essential documents to customers during the booking process.

Wished result

The ability to attach and send PDF documents and media files directly within AI agent responses. This would allow the AI to handle inquiries end-to-end—such as sending scan preparation forms immediately when a specific scan is mentioned—improving efficiency and ensuring a seamless automated experience without relying on external journeys.